Returns & Exchanges


Returns & Exchanges

Requirements
• All return/exchanges must be RECEIVED within 20 days of original purchase date via mail. Please use a tracking number for your "return" shipment.
• All items must be returned to us in their original, unworn, unwashed, and smoke-free condition with their original tags attached. Contact us within 2 days of receiving a "faulty" item so we can access the situation.
• Final sale items CANNOT be returned or exchanged. Items purchased on SALE (price marked down from original price), earrings, hosiery, hair accessories, intimates, bodysuits and swimwear are final sale items.
• If applicable, all items must be returns with their original tags and accessories (including removable belts, straps, brooches,
etc.).
• Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.

FAQ

• Returns exchanges are processed within 7 business days upon receipt of the package.
• Refunds are issued back to the original form of payment or store credit.
• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

• We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee.
• Please use delivery confirmation/shipping insurance for your return/exchange package as Spotted Gecko is not responsible for lost "return" packages.
• By purchasing from Spotted Gecko or online, you accept these terms and conditions.

How to Make a Return/Exchange Via Shipping

• Review our policy above and make sure the items are eligible for a return/exchange.
• Fill out our returns/exchanges form and include it in your package along with the item(s).
• Address your package to:

Spotted Gecko - Returns Dept
Order # _________
5040 50 St
Sylvan Lake, AB
T4S 1P3

• Send your package back to us via shipping method of your choice, we recommend using a tracking number for Guaranteed arrival of your return at Spotted Gecko Clothing.
- As our brick and Mortar store in Sylvan Lake, AB has different inventory, sales, policies and is a seperate entity. Items MUST NOT be returned to our store unless you have contacted us first and been given approval.

• That’s it! We will email you once everything is processed and completed.



Contact Customer Care:

If you have any questions regarding your return/exchange please send our customer care department an email at spottedgecko@hotmail.ca ATTN Returns.