Returns & Exchanges
• All return/exchanges must be RECEIVED within 20 days of original purchase date via mail. Please use a tracking number for your "return" shipment. CHRISTMAS EXCHANGE will be extended for 12 days after DEC 26th/2020
• Final sale items CANNOT be returned or exchanged. Items purchased on SALE (price marked down from original price), earrings, hosiery, hair accessories, intimates, bodysuits and swimwear are final sale items.
• If applicable, all items must be returns with their original tags and accessories (including removable belts, straps, brooches,
• Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.
• Returns exchanges are processed within 7 business days upon receipt of the package.
• Refunds are issued back to the original form of payment or store credit.
• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
• We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee.
• Please use delivery confirmation/shipping insurance for your return/exchange package as Spotted Gecko is not responsible for lost "return" packages.
• By purchasing from Spotted Gecko or online, you accept these terms and conditions.
How to Make a Return/Exchange Via Shipping
• Review our policy above and make sure the items are eligible for a return/exchange.
• Fill out our returns/exchanges form and include it in your package along with the item(s).
• Address your package to:
Spotted Gecko - Returns Dept
Order # _________
5040 50 St
Sylvan Lake, AB
• Send your package back to us via shipping method of your choice, we recommend using a tracking number for Guaranteed arrival of your return at Spotted Gecko Clothing.
- As our brick and Mortar store in Sylvan Lake, AB has different inventory, sales, policies and is a separate entity. Items MUST NOT be returned to our store unless you have contacted us first and been given approval.
• That’s it! We will email you once everything is processed and completed.
Contact Customer Care:
If you have any questions regarding your return/exchange please send our customer care department an email at firstname.lastname@example.org ATTN Returns.
Or Text 403-392-6241 Attn:Lori Return