Returns & Exchanges

In-store

7 days exchange or In-store Credit ONLY , tags left on, and not worn or dirty.  

Requirements for Online

• All return/exchanges are to be   RECEIVED within 20 days of original purchase date via mail.. Please use a tracking number for your "return" shipment. CHRISTMAS EXCHANGE will be extended for 12 days after DEC 26th/2022

• Final sale items CANNOT be returned or exchanged. Items purchased on SALE (price marked down from original price), earrings, hosiery, hair accessories, intimates, bodysuits and swimwear are final sale items.

• If applicable, all items must be returns with their original tags and accessories (including removable belts, straps, brooches,
etc.).
• Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.

Full Refund Items to original payment will be subject to a $15 restocking fee when Free Shipping was Included on original purchase. If Instore Credit is requested we will Bypass the fee. 

If you feel you have an item with a Manufacture defect, Please reach out. Items can be shipped back and if deemed indeed a defect will be refunded for Basic shipping and the product in question within the 7 business days after received and inspected. If it is not deemed a defect shipping will not be refunded without prior authorization.

FAQ

• Returns exchanges are processed within 7 business days upon receipt of the package.
• Refunds are issued back to the original form of payment or store credit.
• The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

• We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee.
• Please use delivery confirmation/shipping insurance for your return/exchange package as Spotted Gecko is not responsible for lost "return" packages.
• By purchasing from Spotted Gecko or online, you accept these terms and conditions.

How to Make a Return/Exchange Via Shipping

• Review our policy above and make sure the items are eligible for a return/exchange.
• Fill out our returns/exchanges form and include it in your package along with the item(s).
• Address your package to:

Spotted Gecko - Returns Dept
Order # _________
5040 50 St
Sylvan Lake, AB
T4S 1P3

• Send your package back to us via shipping method of your choice, we recommend using a tracking number for Guaranteed arrival of your return at Spotted Gecko Clothing.
- As our brick and Mortar store in Sylvan Lake, AB has different inventory, sales, policies and is a separate entity. Items MUST NOT be returned to our store unless you have contacted us first and been given approval.

• That’s it! We will email you once everything is processed and completed.



Contact Customer Care:

If you have any questions regarding your return/exchange please send our customer care department an email at spottedgecko@hotmail.com ATTN Returns.

Or Text 403-392-6241 Attn:Lori Return